1. Interests matching system
To address the issue of users having different perceptions and mental models about the Metrix feature, I broke it down into "Interest" and "Learning goal" and ensured that the right information appeared at the appropriate time. The interests matching system can help students find instructors with shared interests.
To create a list of general interest options, I also discussed with members of We Language and gathered ideas from instructors, who have a deep understanding of their students' needs.
2. Smooth goal-setting experience
In addition to "Interest," the "Learning goal" serves as the learning topic for upcoming classes. To address the problem of users feeling uncertain about what to do due to a lack of guidance, I reinvented how users interacted with the topic. They can now choose it from a comprehensive list of topics, rather than filling out the confusing Metrix system. They can also filter instructors by learning goals.
3. Intuitive booking process
Users misunderstand that they can filter instructors based on the Metrix topic due to the misleading booking process. They also feel confused during the booking process, particularly when asked to fill out the Metrix. Additionally, they find it annoying that they have to enter the Metrix in order to see the available instructors.
To improve the booking process, I have changed the order and simplified it to two steps. Users may specify any learning goals or inquiries at their convenience, rather than navigating through a lengthy and complicated process.
4. Brand new dashboard
Users often become frustrated and hesitant to use the Metrix editing system due to its poor usability. Since I have broken down the “Metrix” into “Interest” and “Learning goals,” I redesigned the dashboard to be more concise, clear, and intuitive.
To make the process as simple as possible, I focused on streamlining the interest editing process. I also kept the nine-square grid interface for users to track their learning goals and learning record.